This page explains, in plain English, how your personal data is collected at joya9, why it is used, and how it is kept secure. We believe transparency is the strongest form of protection.
How joya9 Protects Your Privacy
All your data is encrypted with 256-bit SSL — the same standard used by major banks. No third party can access or read your information.
Joya9 never sells your personal information to advertisers or data brokers. Your data belongs to you.
We only collect the information strictly necessary to provide our services. We never ask for data we don't need.
You can request deletion of your data at any time. Once your account is closed, all data will be permanently deleted within the designated timeframe.
In the event of any unauthorised access to your data, we will notify you via SMS and email within 72 hours.
Joya9 follows European GDPR and international data protection standards — a level of compliance most platforms in Bangladesh do not meet.
Joya9 only collects information that is genuinely necessary to deliver our services properly. We do not chase unnecessary personal data.
Transparency: joya9 does not collect any information from you beyond what is listed above. If any staff member asks for additional information, please notify us immediately.
Joya9 only collects data for specific, defined purposes. Every piece of information has a clear reason behind it:
Joya9 never sells your data to third parties. However, limited information is shared with select trusted partners solely to deliver our services:
Our Commitment: All partners with whom data is shared have signed joya9's privacy agreement and are bound to uphold the same standards.
Joya9 does not retain data beyond what is necessary. Each category of data has a defined retention period:
Good to know: Due to legal obligations, certain data may not be erasable before a specified period has elapsed. In such cases, we will notify you separately.
The joya9 website uses cookies — small text files stored in your browser that help make your experience smoother and more personalised.
Cookie Controls: You can disable optional cookies at any time through your browser settings. Disabling essential cookies will prevent you from logging in to the site.
Every joya9 member has full control over their own data. You may exercise any of the following rights at any time:
The right to see what information joya9 holds about you.
The right to request correction of any inaccurate or outdated information.
The right to request permanent deletion of your data under certain circumstances.
The right to request that your data no longer be used for a specific purpose.
The right to download your data in a readable format.
The right to object to your data being used for marketing or analytics purposes.
How to Exercise Your Rights: Contact our support team and let us know which right you wish to exercise. We will resolve your request within 30 days.
Joya9 employs multiple layers of security to keep your data protected:
Your Role: No matter how strong joya9's security is, keeping your password and OTP confidential is your responsibility. joya9 staff will never ask for your password or OTP.
Joya9 is strictly for users aged 18 and above. We never knowingly collect data from any minor.
If a parent or guardian believes their child has created an account on joya9, please contact our support team immediately. We will close the account and permanently delete all associated data within 24 hours.
Zero tolerance: Keeping minors away from gaming is our social responsibility — and one we take without compromise.
Joya9 may update this Privacy Policy from time to time. When changes are made, we follow the process outlined below:
For any questions or complaints regarding our Privacy Policy, please reach out to us directly:
Data Protection Officer: joya9 has a dedicated Data Protection Officer (DPO) who handles privacy-related concerns exclusively. Your complaint will be directed to them directly.
Quick answers to the most frequently asked questions
Your data is 100% secure at joya9. Join now and enjoy the safest gaming experience in Bangladesh.